Computer Medics Live
Computer Medics Live is the solution to those
frustrating telephone support calls. Our technicians have the
ability to access your computer directly providing faster and higher
quality support while you watch!
Computer Medics Live provides remote support no matter where you
are. We have highly trained and certified technicians eager to help
you with your computer problems over the Internet. Computer Medics
Live can save you time and money by getting your computer fixed now,
rather than days or weeks later.
How it works:
Please contact us by
email or phone (586-588-7757). To setup a time that works best
for you as well as a payment method.
The technician will give you his Tech ID. Enter it in the Tech ID
box on the right side of this page
Computer Medics Live and click submit.
After a few seconds you will be presented with a box similar to
this, click on the "RUN" button:
The Remote Access Program will now download to your computer. Once
it begins to open you may be presented with the following box, click
on the "RUN button again.
The program will now run and send out a signal "Inviting" the
Computer Medics technician you called to begin working on your
computer. You will see the Computer Medics icon (monitor w/cross) in
the area near your clock (see image below). You will be able to see
everything the technician does to your computer.
Once the Computer Medics technician has completed working on your
computer he will disconnect from it and the program will be
completely removed from the computer.
Computer Medics Live
What can Computer Medics Live do for me?
1. Your day is hectic enough without packing up your PC to drop it
off for service, perhaps being without it for days or even weeks.
With Computer Medics® Live your computer problems can be fixed
within an hour or so. You decide when to have it done, and you can
watch it being fixed.
2. Cure viruses, adware, spyware, trojans, root-kits and install
protection to help prevent re-infection.
3. Provide Training on new Applications
4. Computer optimization by removing old programs and remnants of
previously removed programs. The removal of unnecessary startup
How long does the process usually take?
This process can take from 30-120 minutes depending on a few
factors. These factors include internet speed, computer speed, how
"infected or damaged" the computer is and how many times we have to
reboot the computer.
What if you can't connect to me?
Some firewalls may have to be disabled temporarily to give us
access. If we still cannot connect, the problems on your computer
may be so severe that it requires that a technician have physical
access to it. In this case you will not be charged.
What if we find it's cheaper to just replace my
Computer Medics can usually determine this within 30 minutes at
which time you will be informed and charged the minimum rate even if
it takes longer than 30 minutes.
What if my computer requires a technician to physically
work on my computer?
Same answer as above.
How secure is this?
The software used by Computer Medics creates a "tunnel" between you
and the technician. There is no confidential information transmitted
by either computer. All data being transferred between the computers
is compressed. A hacker would need knowledge of when the session was
happening, have access to the stream of data and then know how to
decode the compressed stream before they would finally be able to
see the session. This would be very difficult.
What happens if the problems come back?
After your problem is initially resolved you will be emailed a
receipt giving the name, phone number, and email address of the
technician that helped you. We are committed to your satisfaction,
but sometimes fixing one thing causes another problem or the problem
comes back after a few days. If this happens please contact the
technician to setup another session and resolve this issue. There is
no charge for this warranty session unless a "new" problem is