Computer Medics Live

 

 

Computer Medics Live is the solution to those frustrating telephone support calls. Our technicians have the ability to access your computer directly providing faster and higher quality support while you watch!  

Computer Medics Live provides remote support no matter where you are. We have highly trained and certified technicians eager to help you with your computer problems over the Internet. Computer Medics Live can save you time and money by getting your computer fixed now, rather than days or weeks later.

How it works:

STEP 1:
Please contact us by email or phone (586-588-7757). To setup a time that works best for you as well as a payment method.
 

STEP 2:
The technician will give you his Tech ID. Enter it in the Tech ID box on the right side of this page Computer Medics Live and click submit.

STEP 3:
After a few seconds you will be presented with a box similar to this, click on the "RUN" button:


STEP 4:
The Remote Access Program will now download to your computer. Once it begins to open you may be presented with the following box, click on the "RUN button again.

STEP 5:
The program will now run and send out a signal "Inviting" the Computer Medics technician you called to begin working on your computer. You will see the Computer Medics icon (monitor w/cross) in the area near your clock (see image below). You will be able to see everything the technician does to your computer.


STEP 6:
Once the Computer Medics technician has completed working on your computer he will disconnect from it and the program will be completely removed from the computer.

 

 

Computer Medics Live

FAQ's:
What can Computer Medics Live do for me?

1. Your day is hectic enough without packing up your PC to drop it off for service, perhaps being without it for days or even weeks. With Computer Medics® Live your computer problems can be fixed within an hour or so. You decide when to have it done, and you can watch it being fixed.

2. Cure viruses, adware, spyware, trojans, root-kits and install protection to help prevent re-infection.

3. Provide Training on new Applications

4. Computer optimization by removing old programs and remnants of previously removed programs. The removal of unnecessary startup programs.

How long does the process usually take?

This process can take from 30-120 minutes depending on a few factors. These factors include internet speed, computer speed, how "infected or damaged" the computer is and how many times we have to reboot the computer.

What if you can't connect to me?

Some firewalls may have to be disabled temporarily to give us access. If we still cannot connect, the problems on your computer may be so severe that it requires that a technician have physical access to it. In this case you will not be charged.

What if we find it's cheaper to just replace my computer?

Computer Medics can usually determine this within 30 minutes at which time you will be informed and charged the minimum rate even if it takes longer than 30 minutes.

What if my computer requires a technician to physically work on my computer?

Same answer as above.

How secure is this?

The software used by Computer Medics creates a "tunnel" between you and the technician. There is no confidential information transmitted by either computer. All data being transferred between the computers is compressed. A hacker would need knowledge of when the session was happening, have access to the stream of data and then know how to decode the compressed stream before they would finally be able to see the session. This would be very difficult.

What happens if the problems come back?

After your problem is initially resolved you will be emailed a receipt giving the name, phone number, and email address of the technician that helped you. We are committed to your satisfaction, but sometimes fixing one thing causes another problem or the problem comes back after a few days. If this happens please contact the technician to setup another session and resolve this issue. There is no charge for this warranty session unless a "new" problem is detected.